Many of your claims and enrollment questions can be handled on-line. Click here to connect to SITE online service.

in the USA/Canada
in all other countries:

If you want to consult a doctor when you are abroad, first of all please call one of our toll free phone numbers in order to obtain a recommendation for a doctor nearby. Please show the doctor prior to treatment your SITE insurance card and this brochure that the doctor can understand the extent of your insurance coverage.

Many doctors and hospitals accept the SITE insurance card and charge us directly. If the doctor has any questions about your insurance protection ask him or her to call our toll-free emergency numbers that are staffed 24 hours a day:

If the doctor or the hospital calls us or our service office in the USA we will confirm the cover in accordance with the insurance terms and conditions so that the costs can be charged directly to us. Some doctors and hospitals abroad insist on the patient paying the invoice there and then. If this is the case for you, please send the original invoice (no faxes or copies) together with the completed claim form to one of the following addresses:

In the USA/Canada:

HAA Preferred Partners LLC.
SITE – Claims Services
10800 Biscayne Boulevard, Suite 700
Miami, FL 33161 USA
Tel: 1–866–593–7962
Fax: +1–(305)–893–5055

If you are in other countries or you have already returned to your home country:
SITE OHG, Claims Department
Obere Wilhelmstrasse 29
53225 Bonn, Germany
Telephone +800-2877-3784 (toll free)
Telephone +49-228-40062-0 (normal rate)
Fax +49-228-40062-22

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